Return Policy

We want to make your buying experience at 10DollarMall.com enjoyable. If for any reason you are dissatisfied with any item purchased, we are more than willing to meet your needs with a refund or exchange.  
All customers (except wholesale buyers) have 365 days to return or exchange items :) .
Refunds will be issued the same way they were paid (either credit card or credit through promo codes).  Please allow 7 to 10 business days for the refund(s) to be reflected on your account.  Unfortunately, we do not accept returned merchandise that has had tags removed, has been washed, worn or altered.
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RETURNS PURCHASED THROUGH PROMOCODES/SPECIAL OFFERS
Online promotion discounts are applied and distributed across all eligible items in your purchase.  If you return a portion of your purchase a portion of the discount may be be lost.

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WHOLESALE PURCHASES RETURN POLICY

Any purchases made using any of our wholesale promocodes are non-refundable.  In the event you have placed a wholesale order, we will only accept items that were shipped by mistake, or refund you for items that were missing.  Click here to see a list of our wholesale promocodes.

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RETURN FORM & PROTOCOL:
You can access our printable Return Form here. Please print and fill out the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item.  If you are exchanging a product, the exchange section of the form must be filled out properly. Return-forms filled out with incorrect or missing exchange information may delay your exchange.
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Packaging your items for returns:
-Step 1: Place your items and completed Return Form in a secure package removing or covering any  labels.
-Step 2: Ship the order via UPS, FEDEX or USPS to:
 10DollarMall.com
 Attn: RETURN DEPARENT
 3515 Main St. Suite 201
 Chula Vista, CA 91911
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SHIPPING FEES ON RETURNS / EXCHANGES:
Original shipping fees are non-refundable. 
  • INCORRECT ORDERS: In the event an order is shipped with incorrect items, 10DollarMall.com will compensate the customer via refund for shipping costs.  It is the customer's responsibility to ship back the order within 365 days of the original invoice date.  Once we receive the package, we will correct the order and ship it back to the customer at no additional cost. 
  • EXCHANGES: In the event the customer requests to exchange their original order, or a portion of their original order for different items; the customer is responsible for all return-shipping fees.  Once we receive the package, we will exchange your items and ship them back to you at no additional cost.
  • REFUNDS:  In the event a refund is requested, it will be issued minus original shipping costs.
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PLEASE NOTE:
• Shipping and handling charges are not refundable.
• A credit will be issued as soon as we receive and process your return.
• Please allow up to two billing cycles for a refund to appear on your credit card
  statement.
• Special offers may be subject to reduction by a return/exchange or cancellation.